How to Train Your Dragon 2 (2014) – IMDb

How to Train Your Dragon 2 (2014) – IMDb: We’re going to see ‘How to Train Your Dragon 2′ tonight at the Skyline drive-in. The reviews so far are great! We saw the first one in 2012, at the same drive-in, and I reviewed it on my blog. https://www.rileycentral.net/train-your-dragon/

Customer Service and its Conundrums

I grew up in retail. My first job was at a grocery store then I spent over 10 years working for Pizza Hut. After that, I became a teacher where I have needed to handle customer satisfaction issues with students and parents from time to time. The first lesson of customer service is: never lose your cool. They are there for a reason and you need to take their complaints/needs 100% seriously. Without them there is no system. The measure of an argument’s success with customers is how well you kept your cool and how well you satisfied their complaint. This is simple logic that anyone in teaching or retail needs to remember. If we don’t remember this, no one is happy and that can lead to a breakdown of any company or system.

So what about when the customer is wrong? It’s been said, “The customer is always right.” That’s an illogical statement. What you can say, if you are using absolute statements like “always,” is that the customer is always “the customer.” Sometimes the customer is right and sometimes they are wrong. Being kind as you are realistic about what you can do for the customer should be second nature to anyone dealing with the public. We should never get so set in our ways that we let “gut reactions” cause us to be rude or even yell at them. Let the payoff be that you can celebrate when you’ve kept your cool. It is very gratifying also when you can get to a win/win with the customer, you feeling good because you solved the problem and them feeling good as well. If you ever get a direct complaint from a customer, return their call right away because if they want to talk, they are still open to resolving it with you. It’s not always true but sometimes when they go above your head they aren’t interested in resolution, they want blood (metaphorically). Good luck as you navigate customer service and its conundrums.

Blog Posts About Something vs Nothing

I have known for years that the most visited posts I write are those that are “pillar posts” or in other words posts about something specific. For example, I wrote a post about the brain and anger several years ago and it remains one of my most highly visited posts. At the same time, I wrote a detailed post on acronyms for personal development and it gets scant attention. Even though that post is about something, it apparently is not about a very highly searched for something. Then there are my short pithy posts that are about nothing. The “Seinfeld” posts if you will. These are my online diary, my journal. In these I just seek to complete some sort of thought in hopes of growing as a writer and person. The challenge in these is simply to be regular at writing them. I have had posts like this gather huge interest as well, but not as much.

I suppose if you are a celebrity the journal entry is the best to write because people care about the minutiae of your day. I think these posts are valuable because they keep my readers updated on what’s up with me. Most my readers who produce Adsense and other advertising dollars will come in for the pillar posts but I don’t want a blog experience that consists of simply writing pillar content. The online diarist in me seeks to reach out and hopes that over time he will produce “Seinfeld” content that entertains.

Blog Stats 2-12

What is C.A.N.? Simply put: I self-rank my blogs based on three criteria: backlinks, visitors, and dollars earned. C.A.N. breaks down specifically as: C: circulation (# of backlinks) A: analytics (# of visitors) N: net (# of dollar earnings) The higher the C and A, the higher the Net payout. Some months I make more than others depending on the effort and time I put in.

C: (via Alexa)
rileycentral.net 148
rileycentral.net 145
dynamitelessonplan.com 82
blogwithdamien.com 36

A: (via Google Analytics)
rileycentral.net 3,661 Visits
rileycentral.net 224 Visits
dynamitelessonplan.com 672 Visits
blogwithdamien.com 562 Visits

N: via Paypal/adsense check in the given month from all blogs.
Total: $165

When you blog …

You sometimes have to look back at what YOU said in 2006 … 2007 … 2008 etc. It’s not always pretty. Growth isn’t comfortable. Still, sometimes it’s: inspirational, nostalgic, motivational, etc. plus the money comes in handy.

via rileycentral.net